if plans change,Refunds.

All ticket sales are final. If you can't make it, send your ticket to a friend from your order page — the QR code goes with it. Each ticket gets one person in, so whoever is scanned first gets in.

We don't refund tickets because plans change, because the lineup or set times change, or because you arrive late or leave early.

Everyone gets a full refund, service fee included. You don't need to ask — we start the refund and email you when it's on its way.

If we change the date or venue, we'll email everyone holding a ticket. Your ticket works for the new date or venue, so you don't need to do anything.

Can't make the new plan? Reply to that email, or write to info@saunagh.com, within 7 days of it and we'll refund you in full, service fee included.

• Charged twice for one order? Tell us and we'll refund the extra payment in full.
• If your payment goes through after a night has sold out, we refund it in full automatically and let you know.
• If a payment is reversed through your bank or card provider, the tickets on that order stop working. Please talk to us first — it's usually quicker.

Refunds go back to the card or Mobile Money wallet you paid with. Paystack, our payment provider, says they can take up to 10 business days to arrive.

Now and then Paystack needs bank details to finish a refund. If that happens we'll get in touch. We will never ask for your card number, PIN or a Mobile Money code.

• Size swaps: unworn items can be swapped for another size within 7 days of delivery or pickup, while stock lasts. Email us with your order number and we'll arrange it.
• Faulty or wrong item? Tell us and we'll replace it, or refund you in full if we can't.
• We don't refund shop orders for a change of mind.
• Collecting at a night? If that night is cancelled or you can't make it, email us and we'll arrange another pickup or a delivery.

Tickets for partner nights are sold by the partner on their own site, so their refund policy applies. Ask them first.

Email info@saunagh.com with your order number (it starts with SNA-). Lost your tickets? Get them again from My tickets.